Plainly, in simple words.

Booking and changing an appointment

Appointments are requested through the laboratory WhatsApp (+252 639416857) or by phone. Your requested time is a request until we confirm it.

If you need to change the time, tell us as early as you can on WhatsApp. If you arrive late, your appointment may be shortened or rebooked so that other customers keep their times.

Cancelling

You can cancel by messaging us on WhatsApp. There is no charge for a booking request alone. If work has already started, the part completed is payable.

Payment

Prices are agreed before testing starts. Payment is made in person at the laboratory or as agreed on WhatsApp. This website has no online payments and no shopping cart.

If you sell your rough gemstone to us, you pay no testing fee.

How we look after your stones

Every stone left with us receives a receipt with a reference and is kept securely until you collect it. Scratch, streak, acid and cutting/polishing tests are carried out only when suitable for the stone and with your consent; they can affect the surface or remove material.

Acid is never used on a finished gem. If we find that further testing is not worthwhile, we tell you.

What a report covers, and what it does not

Reports and certificates are issued only after full testing. Phases 1 and 2 are preliminary and not 100% conclusive; they cannot confirm natural or synthetic status.

A report applies only to the specimens examined and the tests performed. Undetermined findings and limitations are disclosed. A report is an identification; it is not a monetary appraisal and does not guarantee a sale price. Acceptance of a report by a third party depends on that party’s requirements.

Collecting stones and reports

Stones and reports are collected at the laboratory against the receipt with its reference. If someone else will collect for you, tell us their name on WhatsApp beforehand. For stones not collected for a long time, we contact you on the number you gave us.

Privacy: what we keep and why

We keep your name, phone number and the details of the stones examined so we can carry out your appointment, prepare your report and verify the reference if you come back to us. Your details are not shared with anyone else unless the law requires it.

This website prepares appointment requests in your browser; the form does not store your details in a website database. When you choose WhatsApp, the WhatsApp app receives the message so you can review and send it. The hosting provider (Cloudflare) may process routine connection information to deliver and protect the website. No advertising trackers are included.

Questions about your personal information: [email protected].